eBay sellers have an awful lot to manage if they want to be successful, and this can often mean that feedback for buyers ends up at the bottom of the to-do list.
Wouldn't it be nice if this could be taken off the list entirely?
Happily, if you're an inkFrog user on the Unlimited or Designer plans, inkFrog can help. inkFrog can:
Watch your feedback and note when shoppers leave positive feedback
Respond once they do with positive feedback from you
Automatically rotate your feedback from amongst several positive phrases you supply
Sound good? It only takes a couple of minutes to enable inkFrog to manage your feedback for you.
Open Settings for the eBay Account in Question
Log into inkFrog and click "Settings" → "eBay accounts" to open the list of eBay accounts you've linked to inkFrog.
Then, click the settings icon (it looks like a gear wheel or cog) to access the settings for the account whose feedback you'd like inkFrog to manage. This will open your basic inkFrog settings for the account in question.
Click "Settings" → "eBay accounts" and then on the settings icon for a linked eBay account.
Enable the Automatic Feedback Option
Find the "Enable Automatic Customer Feedback" option at the bottom of the list of settings. Then, click on it to move the switch from the "OFF" position to the "ON" position.
This will enable automatic feedback and reveal a series of entry boxes where you can enter the feedback comments that you'd like to use.
Switch the "Enable Automatic Customer Feedback" setting from the "OFF" to the "ON" position.
Enter a Series of Feedback Comments
Now, enter five feedback comments that you'd like inkFrog to leave for shoppers that first leave positive feedback for you.
Defaults are provided, but it's best to take a moment to customize these comments for your own business. Doing this prevents the appearance that you're leaving generic feedback automatically, and enables you to take advantage of a branding opportunity.
Comments like "Frank's Inflatables thanks you for your business. Come see us again!" are likely to do more for your business over the long term than perfunctory and impersonal comments like "Thank you" can.
When you're done, click "Save" to save your updated settings and feedback comments.
After entering the feedback phrases you'd like to use, click "Save" to enable automatic feedback.
That's All There Is to It!
Once you've saved your updated settings, inkFrog will automatically handle feedback for you.
When shoppers leave positive feedback after a sale, inkFrog will respond in kind with positive feedback for them, rotating your comments from amongst the five that you've entered.
From now on, you'll be able to continue to focus on the things at the top of your to-do list, without feeling guilt at the fact that you're behind in leaving feedback.
Don't have an inkFrog account yet? Maybe now is the time to get one!
If you're an Amazon seller that would like to get your products on eBay for increased fourth quarter sales, you're probably in the market for an Amazon-to-eBay lister of some kind.
inkFrog can help—it's the most popular, feature-packed Amazon-to-eBay lister on the market right now, and can help you to get your Amazon products up for sale on eBay very quickly.
First, Create eBay and inkFrog Accounts
inkFrog requires an eBay account to get started, so if you haven't created an eBay account already, start by signing up as an eBay seller.
If you don't already have an eBay seller account, create one now.
Now, if you're not an inkFrog user already, select an inkFrog Plan that supports the number of product listings you'd like to create and manage on eBay.
With your eBay seller account and inkFrog accounts created, log in to inkFrog and let's get started.
Log into InkFrog and Connect your Amazon store
Inside inkFrog, click "Store Connector" in the sidebar on the left of your screen, then click "Add a Store" to link your Amazon store to your inkFrog account.
Click "Add a Store" to begin the process to link your eBay and Amazon seller accounts.
When the "Add a Store" pop-up dialog appears, click on the Amazon.com logo to begin the process of linking your Amazon store.
Select "Amazon.com" from the list of supported store platforms.
Now Amazon will verify your identity and ask you to give permission to inkFrog to access your Amazon account. Enter the name of your Amazon.com store, then, select the region in where your store is registered and click "Continue."
You'll be asked to log into Amazon.com and shown a brief warning and disclaimer confirming that you want to give a third party, inkFrog, access to your Amazon seller account. Check "I understand" and click "Next" to continue.
Provide authorization for inkFrog to access and update your Amazon account data.
Once you've provided authorization for inkFrog to access your account, you'll be returned to inkFrog—now with your Amazon store linked.
Configure Your Synchronization Settings
Once you're back in inkFrog, click "Store Connector" in the left sidebar, then locate and click on your Amazon.com store in the list. Click "Settings" and then "Sync Settings" to open the list of synchronization settings inkFrog will use for your Amazon and eBay accounts.
Click "Settings" and then "Sync Settings" to configure the synchronization link between stores.
You'll see a list of synchronization settings for listings and for inventory levels that will control how your Amazon and eBay listings interact through inkFrog.
Hover over tooltip (question mark) icons to get help as you configure each setting.
Hover over tooltip icons (they looks like question marks) foto see detailed information about each option. If in doubt, opt to synchronize inventory levels and to end listings with no inventory; this will ensure that you don't have eBay sales that you can't fulfill.
Import Your Amazon Listings
With your synchronization preferences set, it's time to import your products from Amazon and get them listed on eBay! Click "Store Connector" in the left sidebar, then locate your Amazon once again and click on it.
To import all of your Amazon products or associate all of your Amazon products with existing eBay listings, select select "Import all" option. To choose only some listings for import or association, select the "Manually select" option.
Opt to import all your Amazon products, or to select which you'll import. Then, click "Next."
Step through the wizard to associate the Amazon products you've selected to your existing eBay listings, or to create new eBay listings for your products if you don't have existing eBay listings for them.
For best results, consider tweaking key eBay listing fields like listing titles, to better match shoppers' expectations on eBay. You can also do this once the import process is complete in the "Listings" area of your inkFrog account.
This step isn't essential, but it will help you to rank more highly in eBay search and thus to increase your eBay sales.
Log into inkFrog frequently to keep tabs on your eBay listings and fulfill eBay orders.
Keep Up to Date
Your eBay and Amazon stores are now linked, and your Amazon products have been imported into inkFrog for use as eBay listings. Remember to keep the following in mind:
You can browse through, tweak, publish, and unpublish your eBay listings as needed in the "Listings" area of your inkFrog account. Keep your synchronization settings in mind as you make changes, particularly if you see effects or results you weren't expecting.
Remember to monitor your sales and process your orders. Log into inkFrog regularly to ensure that listings and inventory levels are behaving as you expect them to and that your eBay orders are fulfilled in a timely fashion.
The link between your Amazon and eBay stores will remain active unless at some point in the future you return to inkFrog and disable it.
You're all done!
Your Amazon seller account is now linked to inkFrog, your listings have been imported, and your listings and inventory are being synchronized between your stores according to your preferences.
You're all set to leverage eBay as an additional selling platform to make the most of fourth-quarter opportunities!
Posted on October 10, 2018
Want to get your Amazon inventory up for sale on eBay quickly for the last part of the year? Here's how.
We're heading into the fourth quarter of 2018, which includes some of the biggest sales holidays of the year. They also happen to be the most heavily-themed holidays of the year, strongly associated with particular colors and traditional images.
It's not absolutely essential that you create "Halloween listings" to sell into the Halloween holiday, or that you create "Holidays listings" to sell into the December holidays.
But it certainly helps.
Yes, fourth quarter shoppers are often in a buying mood. They're more willing to click and more willing to spend. But they're most tuned-in to marketing that's holiday-centric, so you're best served by putting that kind of marketing front-and-center. Here's how inkFrog can help.
Turn a Regular Template Into a Holiday Template
inkFrog's template editor enables sellers to create and customize templates for eBay listings. This includes the ability to easily transform a "regular" template into a holiday template. Let's take a look at one of our standard designer templates.
inkFrog's template system makes it possible to turn one template into an entire library of holiday templates.
What needs to be changed to give this template a "holiday" look for Halloween sales? Surprisingly, just two things:
Use the "Edit" menu and the other tools in the editor to change the appearance of template elements.
We need Halloween colors like orange, purple, and black
We need some pumpkin pictures
Happily, it's easy in inkFrog's editor to add these things. Click on elements around the template to select them, then use the "BACKGROUND" option to change their background color.
For large, rectangular areas below text and images, use the "Edit" menu to change the background color for entire template rows.
In just a few clicks, all of the greens and whites in the original template can be turned into oranges, blacks, and purples.
By selecting the "BODY" page element, the background image is also easy to change, and any image from your inkFrog image library can be selected—so that a few more pumpkins can be added.
With a total of just a dozen or so clicks and a change in the headline text, what was previously a very summery template is now pure Halloween. Total time? Less than five minutes.
Just five minutes of changes—to a few colors and a background image—can transform a template.
Now for the key step—saving your holiday template under a new name.
Use "Save As" to save the edited template with a new name.
Save Your Updated Template With a New Name
Use the "Save As" option to save a new copy of your template that includes the holiday-oriented changes you've made.
Be sure to give it a name that includes the holiday that the template targets, so that you'll be able to quickly recognize it in a selection menu.
Repeat the process you've just completed for each major holiday that you target with sales. Quickly customize the standard template in each case with holiday-specific colors and images, then save under a new name.
When all is said and done, you'll have a library of holiday-specific templates that you can put to work for you and tweak as necessary every year in just seconds.
With a library of holiday templates made, it's easy to promote for any sales season.
Use Your New Holiday Templates
Now when you create new listings or update existing listings, you can quickly and easily select holiday-specific templates for them—templates that share your brand and general look and feel, but that also resonate with holiday shoppers looking to buy.
Your existing library of live listings can also be updated to holiday form as each holiday approaches. Just visit your Listings area in inkFrog, the follow these steps:
Check the box next to each listing to be updated to the new template
Click "Bulk Actions" at the upper-left of the page
Select "Listing Actions" from the menu that appears
Select "Apply Template" from the submenu that appears
Select the template to apply
Use this workflow to update dozens or even hundreds of live eBay listings quickly to a holiday template. Then, once each holiday passes—repeat the process for the next holiday on the calendar.
Not using inkFrog yet? Want to make the most of fourth-quarter sales? You'd better get inkFrog today!
Posted on October 10, 2018
inkFrog makes it easy to target each of the coming holidays with fun visuals that will resonate with shoppers.
eBay messaging isn't usually thought to be an exciting topic, but it ought to be. The time that you spend on customer service messaging can really make or break your day—not to mention your business!
Given this fact, it's tough to love eBay's own messaging system. It's cluttered, confusing, and slow—there's so much going on that it's hard to know where to look. Spending all day in eBay's message center is no fun.
eBay's message center is surprisingly cluttered and difficult to navigate.
InkFrog Has Messages, Too
Happily, inkFrog offers its own support for sending and receiving your eBay messages, and it's so much more usable than eBay's message center that it makes customer service employees jump for joy.
Managing your messages in inkFrog provides blissful relief and simplicity.
Look at that clean inbox view—just like the best email programs. Easy to read and easy to navigate. The read and reply view is just as nice.
Sending is fast and simple, and the controls are all where you expect them to be.
Read and reply in the same view, no need for extra clicks and page loads. All of the controls are at the bottom of the page. It's obvious where to type, and obvious what will happen when you click on things.
And the Beauty is More than Skin Deep
inkFrog's clean, simple, and fast messaging support is great news for any seller that reads and replies to a large number of messages, but the inkFrog messaging advantage goes beyond better looks and usability.
Because you can link all of your eBay seller IDs to inkFrog, you can access all of your eBay mail—for all of your eBay accounts—in one place. No more logging out and logging in again, or keeping multiple private browsing windows open.
You can see—and filter through—messages for all your IDs in one place.
You can see all of your messages in one view, or—if you want to drill into one inbox—you can use inkFrog's message filters to show messages just for certain seller IDs.
As if that weren't good enough, you can combine filters with typed searches and you can save the searches that show you just the messages you want to see as you work on each customer service task.
After building searches you like, you can save them for rapid use.
When you save searches, you can name them and even change the default messaging view so that when you open messages, you see the results for one of your saved searches rather than your complete inbox.
Just choose a name for your search. You can even make it your default view.
Saved searches become new tabs in your inkFrog messaging tool, always available to you for quick access—and saving you tons of real work time versus eBay's message center application.
Saved searches become new tabs in your inkFrog messaging tool.
More Options to Make Life Easier
Most sellers aren't that interested in seeing endless notifications about promotions; they want to read and reply to messages from their customers without distractions—and inkFrog makes this behavior the default.
If you do want to see messages that eBay sends you, however, just visit "eBay Sync settings" in your settings area and enable the import of messages from eBay.
Edit your settings if you'd like to also see messages eBay sends you.
Larger sellers using inkFrog Unlimited or Designer subscriptions also appreciate the ability to hire customer service staff and give them access to eBay messages without having to give them access to create and edit listings.
Use staff account settings to enable individual employees to handle messages.
Create and configure a user in as shown above in the configuration area for your inkFrog staff accounts and they'll be able to sit on your customer service queue all day—without any risk to the rest of your business.
Exciting Versus Practical
We started by saying that eBay messaging isn't the most exciting eBay topic to be found online, but after this run-through we also know that there are some sellers who are very excited to test-drive these features.
If this is you, don't wait. Just try inkFrog now!
Watch this video to learn how to use staff accounts in your inkFrog Open account:
Watch this video to learn how to import product CSV files into inkFrog Open:
Watch the video below to learn how to configure your BigCommerce store connection with inkFrog Open:
Watch the video below to learn how to configure your Shopify store connection with inkFrog Open:
Watch the video below to learn how to configure your Amazon Seller Central connection with inkFrog Open:
Knowing how to use inkFrog's template editor is great, but it can also be overwhelming just to browse through the sheer number of designer templates that inkFrog offers, and to see how many elements each of them contains.
If you've thought about using inkFrog's designer templates, maybe even have one that you like picked out, but you just don't know where to start, this post is for you. Here are five key things to change as you customize templates for your own listings.
1. Your Logo
Most inkFrog templates have a space for your company or store logo, usually just marked "YOUR LOGO" until you insert your own in its place. When you open a template for editing, start by clicking on "YOUR LOGO" and replacing it with your own.
Start your customization by adding your own logo to the template.
2. Header Links
Across the top of many templates are a series of phrases like "SAVE IT" or "SHARE." These links are placeholders to indicate that you can replace them with other links that you'd like your buyers to have ready access to.
Edit the header items and add links to them.
Remember that you can not link to your own sales website, as this is against eBay rules, but you can otherwise edit each link to have any text (or image) and designation that you like. Here are some ideas to get started with:
Link to seasonal or sale categories in your store
Link to eBay's message system to make it easy for shoppers to contact you on eBay. Replace "<EBAYID>" with your eBay seller ID in this link:
Link to social media sharing tools, to make it easy for someone to share your eBay store. Replace
with the address of your eBay store in these links for Facebook, Twitter, and Pinterest:
You'll also find other ideas in the template editor, by clicking "TEXT" on the left side of the editor window, then "Store Links" → "Button Order" to view several commonly used links that you can either use in your header or add as a block.
Of course, all of these are just basic ideas—the point is that you have space across the top of your template to link to anything that falls within eBay rules, so use your imagination and cleverness skills to make use of it.
3. The "Hero" Image, Text, and Listing Images
"Hero" is just another word for "the first, biggest area that visitors see when they open your listing." In most templates, this will be a large image and a brief amount of text, usually indicating an ongoing promotion or something about your business.
Make the large image and text in the hero area (if present) your own.
Use this area to feature an image of your entire product line, or of someone taking joy in using one of your products, or in your business, or to show seasonal products.
Use the text to either promote your company briefly in general, or to name current offers, promotions, or the things that differentiate you from your competitors ("Always Free Shipping!" or "Celebrating 25 Years!" or similar).
Watch out for areas of the template that use large images for your listing images. Don't edit these, because they're to be replaced by images from your eBay listings. You'll know because listing image areas won't have any text overlaying the image(s).
4. Item Title and Description Styling
Use the controls on the right side of the editor window (not the controls that appear when you double-click) to change the styling for the item title and description in your listing template.
The most common change here is to alter the typeface, size, or color of the listing title, but use your imagination.
Change the styling of the item title and description to suit your tastes.
5. Listing Images and Image Links
At the bottom of most templates are a grid of images and labels that don't automatically populate with images from your listing(s). These areas are for you to use.
Get the images in the grid at the bottom of the template working for you.
Edit these to showcase and link to your most popular products, your most important store categories, or accessories that you also sell that buyers may be interested in.
Don't Forget to Preview
Once you're done using the editor to customize your listing template, remember to preview it to ensure that it works before actually using a template live on eBay.
To preview a template with one of your listings, open the listing in your listing library, scroll down and select the template that you'd like to use, and then click the "Preview" button.
Preview your customizations before submitting actual listings using your new template.
If the preview looks good, you're all set—start publishing listings to eBay with your new, customized template. Don't have inkFrog? Don't worry, just try it now!
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