Truetone Music uses inkFrog to easily synchronize their eBay and Shopify inventory through a central location by using inkFrog to connect Shopify to eBay for them:
"inkFrog has made our online lives so much easier !I can't believe how well and easily it integrates with Shopify. Our sales numbers have gone up since using it, thanks to its ease and efficiently!
We've been using inkFrog for about 3-4 years now, and it has made everyone's life here easier.
Its helped in the sense of saving time, which also saves money. It has made us more efficient and as a result increased our sales and bottom line. Listing, re-listing, selling, are all a breeze with inkFrog."
- Paul Ulino
Truetone Music has hundreds of active eBay listings and a stunning Shopify store that is connected to inkFrog and eBay:
You can visit Truetone Music:
Posted on December 18, 2018
Truetone Music has saved time and grown sales by using inkFrog with their business
Spavacandles loves using inkFrog to manage their eBay business and also runs a Shopify store connected to eBay via inkFrog:
"I have been selling now for about 6 years and honestly I can't work without inkFrog. It is the only way I keep things in order and I love how I can make my pages so unique to match all my products. I am able to express myself this way and show the Beadmarks I create. I have had the most incredible people write me because they don't know that often they get Pandora beads in their order. They can be worth up to 50.00 so it is a huge surprise for them and fun for me. My feedback and ratings keep me going because I am ill but I don't want to slow down ( your harder to hit). I sell Bath & Body but I am Spavacandles, I even write a note to have each person smile because there isn't enough of that in the world. I will say it is getting hard for me to keep up my sales were 106% higher this year so I don't sleep much but I would not know what to do if I didn't have inkFrog to help me get it there
Every person who orders from me gets a hand made beakmarl and everyone loves to get gifts! I make every one special for every order I just love making combinations for a beautiful gift set I carry a variety of products, many discontinued. Sets are gift wrapped in a beautiful white bag and bow. Then they are Gift Bagged with a gift card to match the product. It makes the whole perfect gift. This wrap works for any occasion & event. Easy gifting"
- Koren Delpopolo
Spavacandles has almost 700 active eBay listings and a beautiful eBay store:
You can visit Spavacandles here:
Posted on December 18, 2018
Read how Spavacandles runs their business and can't do it without inkFrog at their side
Bobozes has been using inkFrog for over 6 months to sell thousands of media products on eBay France and create professional eBay listing templates for their business:
"I've started to sell on eBay in April 2001. I'm using inkFrog for 6 months now after trying different template and managing tools. As eBay has cancelled Turbo Lister the tool we used for years, it became very complicated for professional sellers to work with the eBay tools. inkFrog is great for creating great templates and sales management . Our store is dedicated to electronic reborns, LPs, EPs, Audio Tapes, Video Tapes, Laserdiscs, Vintage Hifi, video & photo Components."
- Yvan Coriat
Bobozes has over 10,000 active eBay listings and a professional storefront:
You can visit Bobozes here:
Posted on December 18, 2018
Bobozes sells over 10,000 vintage and modern media products on eBay France using inkFrog
Kathleen Walker is a senior citizen who has been selling on eBay for 10 years and has lots to say about inkFrog:
"Been selling on eBay more than 10 years and started out slow. Once I found inkFrog I was able keep and maintain a larger quantity of listings. My favorite feature of inkFrog is the library that keeps information on my items after I take them out because they are unavailable or not in season. When I'm ready to relist, I just pull it up and submit it, I don't need to reinvent the wheel. Before inkFrog I would need to reenter the specifics and description which was tedious and slow-going. Happy customer!"
- Kathleen Walker
Kathleen runs the eBay store called Picket Fence Gifts which focuses on selling home decor items:
You can visit Kathleen's eBay store here:
Posted on December 18, 2018
Read about how Kathleen Walker has been able to run an eBay business with inkFrog
FishFlix.com came to inkFrog over a year ago with the goal of linking Shopify to eBay and streamline the listing and sales process for them:
"We at FishFlix.com have been selling on Ebay for over ten years. We just started using inkfrog about a year and a half ago.
inkFrog has helped FishFlix.com immensely. It took us to the next level of efficiency in allowing our eBay orders to all process through our system seamlessly along with our Shopify orders. We love how all of our eBay customers get funneled into the FishFlix.com customer experience. We've been in the Christian movie space for over ten years and eBay has always seemed like a decent opportunity and a ton of hassle. inkFrog has made selling Christian and Family Friendly Movies on multiple platforms a breeze.
FishFlix.com has been in the Christian DVD space for over ten years, but has always struggled to figure out how to get their products on their website and eBay to move together seamlessly. eBay always messed up our inventory. Since inkFrog, it's been working great!"
- Jake Olson
FishFlix.com has a beautiful Shopify website and they use inkFrog to push their inventory to eBay seamlessly:
You can visit FishFlix here:
Posted on December 18, 2018
Read how inkFrog made it really easy for FishFlix.com to list thousands of products onto eBay from their Shopify store
We use the inkFrog blog to provide lots of different kinds of information to sellers, including information on some the best strategies for succeeding on eBay.
With everything that we post, however, it can sometimes be a bit difficult to keep up—as the days and weeks fly by, still-very-current tips and tricks can get buried under a pile of more recent posts, leaving sellers to wonder whether we've covered a topic here at all.
So here are some of our most recent how-to posts all in one place—to help sellers to find and make use of all of them quickly.
Consistent branding is one key big-picture strategy for e-commerce success.
Big-Picture eBay Business Strategies
Before you get into the click-by-click strategies, there are some big-picture things that you need to do to ensure that you create a healthy, growing business.
Establish Consistent Branding Across your Online Storefronts. What it looks like when your eBay, Amazon, and Shopify brands match—and why it matters. Read the article! →
Easy Ways to Increase Your Professionalism. Looking pro is important for long-term growth and repeat business. Here's how to do it inexpensively. Read the article! →
How to Get Un-Suspended on eBay. Suspensions and mean that you have problems to address. But in the meantime, how do you get back to selling? Here are some tips. Read the article! →
Your positioning in eBay search results is going to become more and more important, so it pays to focus efforts there.
eBay Listing Strategies
Once you nail down the big-picture business basics, focus on these strategies to ensure that your listings are ranking in search and driving desire in shoppers.
How to Create eBay Item Descriptions that Lead to Sales. What to include in your item descriptions, and how to do it, to generate sales. Read the article! →
How to Create eBay Listing Titles that Rank and Sell. How to create eBay listing titles that are search-friendly and sales-friendly. Read the article! →
Rank Higher and Get Your Listings Seen in eBay Search. How to master eBay's search algorithm and propel yourself to the top of the rankings. Read the article! →
How to Enter eBay Item Specifics in inkFrog. How to use inkFrog to populate item specifics in eBay listings, and add your own as well. Read the article! →
Create Better Listings when Moving non-eBay Inventory to eBay. How to turn listings from other platforms into listings that will sell well on eBay. Read the article! →
Listing templates are an incredible, flexible inkFrog tool for driving growth in your business with minimal effort.
inkFrog Strategies for eBay Templates and Images
Once you have the business and listing basics down, you're ready to tackle specifics like beautifying your listiings using inkFrog templates and achieving perfect product images using inkFrog tools.
How to maintain Thousands of Listings with inkFrog Templates. How to use inkFrog's templates to manage, update, and maintain a large library of listings. Read the article! →
What to Customize in inkFrog Listing Templates. What customizations to make to inkFrog's listing templates before using them yourself. Read the article! →
Profitable Uses for the Photo Space in inkFrog Templates. What to do with all that extra space in inkFrog's designer templates—to increase sales and profits. Read the article! →
Use inkFrog to Create a Library of Holiday Templates. How to quickly and easily create a library of holiday-themed templates that echo your standard templates. Read the article! →
Key Things You Can Do with inkFrog's Designer Templates. Great ideas for leveraging features of inkFrog's templates into extra profits and sales. Read the article! →
How to Manage a Large inkFrog Image Library Efficiently. How to manage a library of many thousands of images quickly and efficiently in inkFrog. Read the article! →
inkFrog's folder system takes much of the pain out of eBay image, listing, and message management.
Other Time-Saving inkFrog Strategies
For established businesses, saving and making more cost-effective use of time are often the key concerns. These inkFrog strategies will save you time and help you to scale.
Use inkFrog Folders to Organize Images, Listings, and Messages. How to use inkFrog's folders feature to make life with eBay images, listings, and messages easier. Read the article! →
Use inkFrog Profiles to Quickly Create, Update, and Maintain Listings. How to use inkFrog's profile features to accelerate your listing management and updates. Read the article! →
Create Multiple eBay Accounts and Link them All to inkFrog. How to use multiple eBay accounts with one inkFrog account, and the benefits you'll see by doing so. Read the article! →
How to Use inkFrog Staff Accounts to Employ Virtual Assistants. How inkFrog's staff accounts feature works, and how it enables you to grow more quickly. Read the article! →
Use inkFrog Staff Accounts to Hire These Four Kinds of Employees. What kinds of employees you should consider hiring first, then putting to work under staff accounts. Read the article! →
With inkFrog's synchronization tools, becoming a multi-channel eBay, Amazon, and Shopify seller is easy.
Have inkFrog Automatically Leave Feedback for You. How to automate your eBay feedback using inkFrog tools. Read the article! →
Use inkFrog to Automatically Relist Unsold Inventory. How to configure inkFrog to automatically relist unsold inventory for you. Read the article! →
Use inkFrog to Move Listings Between eBay Accounts. How to use inkFrog to move listings between your eBay accounts with just a couple of clicks. Read the article! →
Use inkFrog to Get Your Amazon Inventory on eBay Quickly. How to use inkFrog to get your Amazon inventory up for sale on eBay quickly. Read the article! →
Use inkFrog to Sell on Both Shopify and eBay at Once. How to use inkFrog to get your Shopify inventory up for sale on eBay quickly. Read the article! →
Customize and Manage Your Synchronization Settings. What sorts of changes you need to make to your Amazon or Shopify listings as you import them for listing on eBay. Read the article! →
Video is just one strategy you should probably be adopting for e-commerce success in 2019.
E-commerce Strategies for 2019
The e-commerce landscape is constantly changing, and 2019 will be no different in this regard. Here are some things to know for the year ahead to help you to outrun the competition.
E-commerce Trends for 2019. Big-picture e-commerce strategies that are going to drive success in 2019, no matter which platform(s) you sell on. Read the article! →
Drop-Shipping Tips for 2019. How to survive and thrive as a drop-shipper in the crowded drop-shipping market in 2019.Read the article! →
Videos to Consider Making for Your Business in 2019. The kinds of videos you should be creating and using to promote your business in 2019. Read the article! →
Ready for More?
If you've read through all of these helpful articles, you're well on your way to becoming an inkFrog (and e-commerce) guru. Want more?
We're constantly publishing new ones—so continue to read the inkFrog blog until the next time we publish an omnibus index like this one!
eBay shoppers in 2018 expect generous return policies of they'll go elsewhere to shop. eBay is well aware of this fact—and as a result, has been pressing sellers to offer such policies for some time now.
Use the "International Returns Accepted" checkbox and options to set an international return policy that differs from your domestic return policy.
The trouble for sellers is that not all returns are created equal. Different items call for different return policies—and so do different buyers—if a seller is going to be able to stay afloat.
inkFrog enables sellers to create flexible return policies as profiles, and to make these policies different for domestic and international buyers on each eBay site.
Creating Domestic and International Return Policies
In the "Return Profile" area of the "Create New Listing" form, there are two checkboxes related to your returns policy for the listing:
International Returns Accepted
Each of these does precisely what its name suggests. Check the "Returns Accepted" box to accept returns from domestic buyers for the eBay site in question. Check the "International Returns Accepted" box to accept returns from international buyers for the eBay site in question.
In each case, if you enable returns, you'll then be able to also select:
Return window. Use the first drop-down list to select the time period within which returns must occur.
Refund method. Use the second drop-down list to select what the outcome of a successful return will be—a simple refund or the option of replacement (with a like item) or exchange (the value of the purchase applied to another item from inventory).
Save the return policies that you create as profiles to be used with other, similar products in your inventory.
Return shipping responsibility. Use the third drop-down list to select who will pay the shipping costs for the item being returned.
inkFrog's ability to provide this set of choices once for domestic returns and a second time for international returns enables you to manage costs and complexity to provide the best possible service to domestic buyers, without being constrained by the more costly realities of international returns.
Saving a Returns Policy as a Profile
Once you've made your selections on the listing form, you can save your returns policy as a profile to be used with other similar products in the future.
To do this, click "Save as new profile" once you've made your selections. You'll be asked to provide a name for your new returns profile, and also whether you'd like to link the profile to the listing you're creating.
In most cases, linking should be your preference—when a profile is linked to a listing, any updates to the profile in question will also update all of the live listings to which it is linked.
Using Your Profile with New Listings
After saving a returns profile, you can use it for any new listings that you create by clicking the "Link existing profile" button on the listing form, on the right side of the return profile area.
To use a saved profile with a new listing, click "Link existing profile" button in the listing creation form.
When you click the button, you'll be asked to select the profile to be used for your new listing from a list of the returns profiles you've already created. Select the desired profile, then click "Link selected" to apply the profile to the listing.
Once a profile has been linked to a listing, any changes to the profile will also update the policy in the listing—and in any other listings also linked to the profile.
Offering Returns with Confidence
By easily creating and using granular shipping policies that vary with the products that you offer and the locations of your buyers, you'll be able to offer levels of service that make you competitive for return-friendly items and shoppers without having to risk losing your shirt where generous return policies don't make sense.
That's a win-win for everyone.
Posted on December 10, 2018
Don't get stymied by your eBay return policies. Just create granular policies—for products and for shoppers—and save them for later re-use.
In some ways, it's harder than it ever has been to be an online seller—competition is incredibly intense, margins continue to fall, and the expectations of shoppers are higher and higher.
On the other hand, there's also never been a better time to be a seller—the level of professionalism that even small sellers can achieve is higher than it has ever been before.
Here are some of the things that small sellers are now doing to play right alongside far bigger companies.
With today's great smartphone cameras, inexpensive digital SLR cameras, and inexpensive lightboxes, even sellers that are just starting out and operating on a shoestring can put together studio-quality product photos that make products look amazing.
How to take advantage:
Making high-quality photos and videos is less expensive and easier to do than ever before. (Image: © StockRocket / Fotolia)
Get a recent smartphone or an entry-level DSLR camera
Get an inexpensive photography lightbox—they can be had for less than the price of a movie ticket and popcorn these days
Take time to practice getting your exposure and image size settings right
The same smartphone or DSLR gear used for better photography can also be used to create pro-quality videos, if you also invest in an inexpensive tripod and basic video editing software, then find a nice setting in your home or business environment.
How to take advantage:
Get an inexpensive tripod—no high-end features needed, just something to hold your gear
Get ahold of iMovie or a similar program for your computer or tablet and learn to make basic edits
Start producing basic social media and product videos that will help to build a loyal shopper base
Yes, anyone can advertise online these days, and it doesn't cost a fortune. Take a day to learn—then reach a new world of the shoppers that you want to target.
There was a time when global advertising was out of the reach of most small businesses, but in the present, any seller can reach any audience anywhere around the globe for very little money. Social media platforms like Facebook and Twitter and most importantly search advertising with Google and Bing enable you to reach new shoppers anytime you like.
How to take advantage:
Set aside a few dollars (literally) to experiment with advertising
Pick a platform or two—Facebook and Google Ads are good places to start—and learn about them
Start running inexpensive ad campaigns to reach shoppers that'd otherwise never find you
Polished fulfillment experiences.
With eBay now offering eBay-branded packaging material along with easy-print labels, and Amazon FBA providing professional packaging as well, the delivery experience for even first-time sellers can match the best the industry has to offer.
Pair with simple bubble wrap and laser-printed packing slips or included business cards for an unboxing experience that's top-shelf.
How to take advantage:
Either get your own branded shipping materials or take advantage of eBay-branded shipping materials for the professional touch.
On eBay, get eBay-branded packing materials and an inexpensive food scale, then pre-print labels
On Amazon, take advantage of the FBA service
Use your own printer to create packing slips and marketing material to include in boxes
Smooth returns and exchanges.
The days of having to negotiate returns and exchanges by email—along with the embarrassment and goofiness that this generates in comparison to major retailers—are over. Instead, sellers on eBay and Amazon can now deliver a first-class experience to shoppers when problems arise.
How to take advantage:
Opt in to the eBay managed returns program
Be sure to handle any returns, refunds, and re-shipments promptly to preserve the experience
Don't Put it Off, Take Advantage
Even if business is going well and sales are coming in, don't put off taking advantage of all that the modern e-commerce ecosystem has to offer. No matter how well things are going, they go even better when you polish the rough edges away and take a step up to the next level.
This is especially true when each of the strategies above are so easy today to take advantage of—and when your competition is increasingly likely to be using them. So get started today!
Posted on December 03, 2018
Think you can't look like an established, high-gloss operation because you're just starting out? Think again. Try these easy strategies and look the part.
Social media has emerged as an engine of growth in the e-commerce age, but amongst all the social media platforms, none has quite the untapped potential that YouTube does.
This is because creating video assets gets you more bang for your effort than just about any other kind of content. For example, YouTube videos can be used:
To drive engagement, loyalty, and content marketing directly
To show off products in listings and offers
To provide detailed information about your company and your offerings
As ads on other social media platforms
As ads on YouTube itself
Successful small- to mid-sized business are increasingly using video content to drive traffic and sales. Based on what some of the most successful are doing, here are several kinds of videos you should be considering making about your products.
As you read, check out the videos on the right side of this post for varied examples of what successful eBay sellers in particular are doing with video.
1. The "our business" video.
These videos introduce your business and tell your audience why they should buy from you. They're emphatically not just ad pitches; social media is generally the wrong place for that.
In this kind of video, you may choose to get excited about your mission and values in the world. You may talk about why you love the business you're in, the products that you sell, and the people that buy from you. You may show a few of your products, but all by way of showing enthusiasm for your mission.
Whatever you choose to put in it, it should show something beyond your inventory and something beyond the idea that you want to earn sales.
2. The "how to" explainer video.
These videos are not primarily about the products that you sell, but about how those products get used. These are the classic social media "content marketing" videos.
Sell garden tools? Start producing videos on key gardening topics—using and pitching your tools along the way. Sell wristwatches? Start producing videos on how to use a chronograph with a tachymeter to time a race, or how to use bezel compass marks to indicate direction. And so on.
Use this content not to sell your products or your company but rather to sell your expertise about the kinds of products that you sell. It's useful to your audience, which builds loyalty amongst precisely the people that are your biggest potential market, and it establishes by implication that since you are an expert, the products that you offer are expert-approved.
3. The "show off a product" video.
These videos, which are easy to make, simply show your excitement for the best products in your niche (at least the majority of which you conveniently carry).
Start the video by introducing yourself, your store, and the product featured in the video as an excitement-worthy item in your inventory.
Show the product a great deal, from different angles, as you talk about its specifications and properties. Gush over the good points. Relay weaknesses, but don't call them that—simply outline them accurately and move on (not "it's only got one megabyte of memory, which is a forgivable downer" but rather "it comes with one megabyte of memory and an 8.4 inch screen").
Include common uses for the product (not necessarily shown, but named) and how much buyers have liked it. Wrap up with a price and a nudge to go and pick one up at your store.
4. The "review" video.
Closely related to the the product video, the review video tries harder to be objective, pointing out both strengths and weaknesses of the product objectively.
In some cases, you might pick two products that you carry that directly compete with one another—and between which shoppers might be having difficulty deciding—and help shoppers to decide.
The best review videos give shoppers an honest view of the strengths and weaknesses your products, building trust in your honesty and expertise as a seller, while continuing to drive enthusiasm about your goods and your business.
5. The "seasonal promotion" video.
As YouTube marketing videos have grown amongst sellers, the promotion video has also become a genre of interest to shoppers.
In the promotion video, sellers outline a promotion—a discount, holiday sale, bundle buy, free gift, or other shopper enticement—and they do it before the promotion actually begins.
The video outlines which products are going on sale, at what prices, when the promotion begins, and when it ends. It sells the promotion as an opportunity for shoppers to get a great deal—and as something you're really excited to offer them as a seller.
Be sure to mention any promotions that are rare and unusual. Think "this is the first time we've ever discounted products from Brand X" or "we've never offered a discount this big before; it took a lot of work, but we're thrilled to bring it to you."
These videos go over well with shoppers and, combined with clear timing information, tend to magnify the successful effects of a promotion by orders of magnitude.
Get Out There and Video
Over the last year or two, some of the most innovative and successful small and mid-sized sellers have led the way in creating this new genre of promotional video content that shoppers not only enjoy, but adopt as entertainment.
In fact, there are three keys to making all of these kinds of videos a success, beyond the content shown in them:
They should feature a real person and a real voice, who excels in speaking on video and is ready to represent your business through many videos to come
They should be entertaining and useful—things that shoppers seek out and want to watch
They should be made regularly and in volume, and posted to a single place—like your YouTube channel—that shoppers are encouraged to like and share
We won't say that you'll be completely left behind if you don't start a video channel somewhere—though it could certainly happen if a competitor takes these steps and you don't—but we will say that if you aren't out there branding yourself in video over the next year or two, you're likely leaving money and loyal shoppers on the table.
Posted on November 30, 2018
You've heard that video is hot in e-commerce. But what kinds of videos should you be making? Here are some ideas and examples.
We know that there are a number of sellers using inkFrog who count drop-shipping as an important component of their business model—and that at any given time, new sellers are considering entering e-commerce via drop-shipping.
Drop-shipping is a constantly moving target, however—particularly with the speed at which e-commerce is evolving today and the number of new entrants who are always looking to give drop-shipping a go.
Here are five timely tips for those looking to start drop-shipping in 2019.
Competing on price is no longer a winning strategy for most drop-shippers. Instead, try competing on value—the value of the entire experience that you provide. (Image: © gustavofrazao / Fotolia)
1. Basically forget about competing on price.
Not so long ago, drop-shipping direct from China was a key strategy that sellers used to undercut domestic competitors on price. Long shipping times and worse customer service were offset by direct import pricing that was significantly less expensive, enabling both high margins and happy shoppers.
Those days are over.
The China wholesale supply chain is now firmly in place for sellers of virtually every size, meaning that drop-shippers are now competing not against sellers that pay much more for their inventory, but sellers that pay less—and can often deliver faster thanks to on-shore inventory.
If you're looking for drop-shipping product(s) that will enable you to undercut the market with a reasonable margin, you're going to look for a very long time—and if you discover one, other sellers will soon jump in and undercut you, destroying any margin you had.
2. Instead, compete on aspiration, lifestyle, personalization, and marketing.
Take a look at our previous post on e-commerce trends and note the mention of personalization.
For drop-shippers, this advice counts double. You can still earn the sale as a drop-shipper, but you'll have to offer something other than lower prices. In most cases, this something will be an appealing "bigger picture" that it's your job to assemble:
Want customers at any price? Delight them with who you are, what you do, and the pleasure that you take in serving them. Preferably on social media. (Image: © Photographee.eu / Fotolia)
One-stop shopping for shoppers that fit a particular profile and have particular interest(s)
Aspirational marketing and branding that speaks to lifestyle and personal identity
Convenience and ease—both in finding your products and in completing the purchase
Anything else you can do to build trust and excitement
The last bullet point matters and is really what we're talking about with our next two tips.
3. Build your brand and audience relationships on social media.
As a drop-shipper, you're probably small—a one- or two-person operation. You're less well-positioned to buy and warehouse in quantity or to compete on price, but as a sole (or small band of) decision maker(s), you're better-positioned to nurture a brand and speak directly to your audience.
In the era of social media, this is no small thing.
Don't think of your business as the collection of products that you sell. Your business is your brand and your voice; the products are a part of your offering, but not all of it.
Begin to build and nurture an audience by reaching them on YouTube and other social media channels. Nurture a relationship with them. Show your work and invite them to see and understand your business—and the fact that you want to serve them.
This personal relationship is more than able to pay off in trust, loyalty, and sales.
4. Focus on making your shipping policies passable.
Shipping times are becoming more and more important in e-commerce, with larger retailers and marketplaces now angling to reach same-day delivery and "economy" 5-7 business day methods now seen as "slow."
Paying customers waiting a month or more for products stuck in shipping yards? They're not going to be repeat customers. Find products and suppliers that can get reach your customers in less than seven business days if you want to compete. (Image: © Idanupong / Fotolia)
So where does this place you if you're offering 28-40 day delivery from overseas? Directly in the crosshairs of shopper impatience. When shoppers could save 50 percent or more by waiting a month, some would. With the lower margins of today's market, unsuccessful sellers ask shoppers to pay nearly as much, or in some cases more, to wait months instead of hours.
That's not a winning proposition.
You're rarely, if ever, going to be able to compete directly on shipping policies with sellers that have on-shore inventory. But what you can do is work harder to hide some of drop-shipping's dirty laundry. Go through your product and provider list and:
Eliminate or consider backgrounding any instances of extended shipping times, focusing instead on those that can be fulfilled via air in domestic "economy shipping" delivery windows of a week or so, where at least you'll be in the ballpark
Eliminate shipping costs to the buyer by labeling everything as free shipping, then marking up prices as needed, relying on the strategies above—instead of price—to generate sales
Again, as a drop-shipper, you're never going to win on shipping overall, but there are steps that you can take to at least avoid losing entirely on shipping, and 2019 is the year to take them.
5. Make customer service a top priority.
In the days when price was the key benefit to drop-shipping, customer service was also seen as a bit of an afterthought. After all, consumers came to drop-shippers to save, and part of what they were willing to sacrifice was a smooth experience.
If you're sensing a pattern here, it's because there is one. Those days are gone.
Do your best to take joy in customer service—these are your customers, after all—and to bear the costs and delays yourself, rather than pass them on in each individual case. You'll be rewarded with loyalty, word of mouth, and repeat sales. (Image: © zinkevych / Fotolia)
With Amazon in particular providing stellar customer-centric service at stellar prices—and eBay trying hard to follow in Amazon's footsteps—customers have come to expect an online buying experience that challenges the in-store buying experience for convenience, trust, and safety.
No-questions returns for weeks after the sale
Immediate refunds or exchanges without restocking fees
The ability to reach someone right now, as they type or call, to address concerns and solve problems
A pleasant and cheerful interaction throughout all of these things
Our advice? Provide these things with confidence. Yes, it's more painful for a drop-shipper up front. No, you're probably not going to build a sustainable drop-shipping business in 2019 by skimping on them.
Grit your teeth and eat the costs in time and dollars.
Remember that you're no longer focusing on pure price competition, and you will have to adopt the other strategies discussed here to make these kinds of costs bearable for your business. Do it and consider the change to be an investment in the viability and profitability of your future.
You Can Do It!
Yes, drop-shipping is changing. No, it's not the same low-touch, set-it-and-forget it business model that it once was. It's hard work.
But those who say that drop-shipping is dead are wrong. It isn't—instead, drop-shipping is growing up. It's not an also-ran any longer; it's an established retail business model—requiring you to provide all of the things that an established retail business provides:
A clear target audience
A story about why people should buy your product(s) and do so from you
Quality, convenience, and value (which, note well, is not the same thing as price)
Good customer service
The flexibility to grow and adapt to changes in the retail landscape
If you're able to find a way to do these things as a drop-shipper, you'll thrive in 2019—and beyond.
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