inkFrog Shipping Insurance FAQ


What are the benefits of using inkFrog?
How much does this site really cost?
How many pictures can I have on a listing?
Can I use my own template with inkFrog?
Does inkFrog only work with eBay?
I want a storefront. Does inkFrog offer this?
Are there any demos of the site?
How easy is it to cancel inkFrog? Is there a commitment?

How long is your FREE trial?
Should I input a tracking number into inkFrog for insurance purposes?
How much coverage do I get?
What items are excluded from insurance?
Can a laptop, lcd, tv, or mobile phone be insured ?
What special requirements are there for jewelry?
How many days do I have to file a claim?
Is this insurance through inkFrog?
What countries are excluded from coverage ?
What if i live outside the US or Canada?
Can I ship internationally and use this insurance?
How does inkFrog offer this for so cheap?
When should I add this insurance to my items?
How important is the ship date I set when I add insurance?
What address does inkFrog use for the default insured address?

 

How much does the insurance cost?

The cost to you for insurance is just .55c per $100 in coverage for domestic, and .75c per $100 for international. USPS charges $1.70 for up to $50 in coverage and $2.15 for $51-$100 of coverage. The savings by using our insurance provider is substantial. For .55c you get $0-$100 of coverage. For the full details you can see our terms and coverage page. (back to top)

Domestic Shipping Insurance
Insurance Coverage
(Closing Price + S/H)
USPS Fee inkFrog You Save!
$0.01 to $50.00 $1.70 $0.55 $1.15
$50.01 to $100.00 $2.15 $0.55 $1.60
$100.01 to $200.00 $2.60 $1.10 $1.50
$200.01 to $300.00 $4.60 $1.65 $2.95
$300.01 to $400.00 $5.55 $2.20 $3.35
$400.01 to $500.00 $6.50 $2.75 $3.75
$500.01 to $600.00 $7.45 $3.30 $4.15
$600.01 to $2,500.00 $7.45 plus $.95 for each $100 over $600 $3.30 plus $0.55 for each $100 over $600 $4.15 plus $0.40 for each $100 over $600

How does the process work of buying and adding insurance?

Please see this page to learn how to start using insurance.
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How do I file a claim?

Filing a claim is very simple. To file a claim online, just go to this URL: http://www1.inkfrog.com/claim.php. If you prefer to fax in a claim form, you can print and fill out the affidavit and the claim form. Then fax it to 818-668-8888 or you can mail it into the address found on the claim form.
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How much do I charge my customers for insurance?

This is completely up to you. Just as we can't tell you how to price your items, we can't tell you how much to charge for insurance. You can charge what you want. USPS charges $1.70, inkFrog will bill you .55c for each $100 of coverage for domestic shpiments and .75c per $100 for international shipments. What you charge is entirely up to you. Note, check with eBay policies for specific rules on this!
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What if I need over $100 of coverage ?

Not a problem, It's just .55C for each $100 you want to cover up to $2500
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How does inkFrog bill me for insurance?

inkFrog allows you to prepay for insurance from the preferences page. You can prepay in $5, $10, $15+. increments. inkFrog will then deduct the amount (.55c per $100 for domestic or .75 for international) each time you add insurance to an item. You can add insurance to an item from the 'sold' section in inkFrog.
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How do I add insurance to an eBay item?

Adding insurance through us is very simple. To see some great screenshots of how the process works, please click here


 

If I buy insurance here, do I still need to purchase insurance at the Post Office?

No, you can save your money! Make sure you do not buy insurance from the post office if you already purchased it through inkFrog. This will cause you to have double the insurance!
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USPS doesn't offer insurance for USPS International First Class. Does yours cover that?

Yes, this is one of the great benefits of using our third party insurance! You can ship your items via USPS International First Class and be insured! It's Just $0.75 per $100 of coverage up to $2500!
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Should I input a tracking number into inkFrog for insurance purposes?

This is not required, however, is recommended. Inputting a tracking number or a delivery confirmation number into our system will speed up claim processing. This is NOT required, but recommended. It is very easy to add a tracking number into inkFrog. If you click on the 'order details' link from the sold section, you can input the tracking number. Click here to see a screenshot


How much coverage do I get?

You can buy up to $2500 of coverage. The insurance covers freight from all risks of physical loss or damage from an external cause (subject to exclusions) while in transit. Shipments must originate from the United States of America and/or Canada and must be sent via the United States Postal Service. This insurance covers up to $2,500.00 per package. Please note there are exclusions. You can see the exclusions .
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What items are excluded from the insurance coverage?

The following is a list of exclusions: Accounts, bills, currency, cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, guns (guns more than 100 years old are not excluded), tobacco, windows, plate glass, stained glass, float glass, laptop computers, and mobile telephones.
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Can a laptop, lcd, tv, or mobile phone be insured ?

No, these are exclusions as noted in the previous faq question. These items are not insurable!
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What special requirements are there for Jewelry?

Jewelry (includes necklaces, earrings, watches, rings, bracelets, broaches, etc) with a value of $500.00 or more must be sent with the direct or adult Signature Confirmation service provided by the shipping carriers (must be signed for at delivery). This service is available by most shipping carriers often at an additional expense to their core shipping service. Deductible If a deductible exists, it will be deducted from the total claim amount. Deductibles are on a per package basis. The Insured is responsible for collecting any amounts from the Shipping Carrier that the Shipping Carrier may be liable for. (back to top)


 

How many days do I have to file a claim?

The Insured will file immediate notice of non-delivery, damage, or shortage with the Shipping Carrier and with SHIPSURANCE. Take proper exceptions on the delivery receipt when any loss or damage is apparent at the time of taking delivery. The Insured will complete a SHIPSURANCE claim form and provide all required documents to SHIPSURANCE within sixty (60) calendar days from the date of shipment. If the carrier has liability and their remittance (carrier’s claim check and stub) or response has not been received by the Insured within the 60 day timeframe, all other claim paperwork must be received by SHIPSURANCE within sixty (60) calendar days from the date of shipment. A complete claim submission includes a SHIPSURANCE claim form, a copy of the carrier's tracer form, a copy of the invoice or recent appraisal, photos of damaged goods and packaging, a repair estimate, and any other documentation requested by SHIPSURANCE. Failure to complete the claim form and follow all claim instructions could lead to non settlement of claim. If the shipment is sent via the United States Postal Service (USPS), complete claims must be submitted and received by SHIPSURANCE within one hundred and twenty (120) calendar days of the shipment date. If the claim is for loss the Insured must wait 21 calendar days (Domestic shipments) or 45 calendar days (International shipments) before filing claim with SHIPSURANCE. All damaged property that was not repaired must be made available (given) to SHIPSURANCE or INS if requested.
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Is this insurance through inkFrog?

No, this insurance is not through inkFrog. The insurance is through a third party company called Shipsurance, which is backed by Lloyds of London. We are simply using our buying power to offer our members a great price, and we offer the ability to purchase this insurance quickly and easily to save time.
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What countries are excluded from coverage?

The following countries are NOT covered by this insurance!
Shipments sent to Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chechnia, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Eritrea, Ethiopia, Gabon, Ghana, Guinea - Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kenya, Liberia, Libya, Mali, Mauritania, truck/rail shipments to and within Mexico other than as a connecting conveyance, Morocco, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Paraguay, Qatar, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Sri Lanka, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Venezuela, and Yemen. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.
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What if I live outside the US or Canada?

Only shipments from the US or Canada qualify for this insurance! We hope to have international support at a later time.



Can I ship internationally with this insurance?

Yes, you can ship internationally as long as your shipment does not go to one of the excluded countries. You can see the excluded country list here
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How does inkFrog offer this for so cheap?

inkFrog uses the purchasing power of all of our members to get a discount on this insurance. We then pass the savings to you!
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When should I add this insurance to my items?

You should add this insurance to your item from the sold section in your account before you ship your item!



How important is the ship date I set when I add insurance?

This is extremely important. Insurance, and the ship date, cannot be added after you've already shipped your item! It's always best to add insurance immediately when your item sells, and set the ship date to the exact day you will be shipping your item. In otherwords, you can't ship your item out, then 3 days later add insurance to that item. So add insurance first, input the correct shipping date in the ship date section, and then ship your item on that date! Items will not be covered if insurance was added 1 day or more after you already shipped your item.
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What address does inkFrog use for the default insured address?

By default, inkFrog uses the address that you have on file with eBay as your insured address!
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