Unpaid item strick and feedback

[Elorra]

Hi. I have some questions about feedback and unpaid item strikes. I have a customer who has not paid. I filed a dispute with ebay. With no contact with the buyer, the final step is to file for the unpaid item strike and get back my FVF.

My question is, when do I leave negative feedback for them? Do I do it before or after I file for the unpaid item strike to get back my FVF (if i wait till after will I still be able to leave the neg feedback)? If I give bad feedback can they give it to me before or after I file the strike? I thought I heard that they cant give it after you file the unpaid item strike, or can they?

Help would be greatly appreciated.

[biggfredd]

My question is, when do I leave negative feedback for them?
Immediately before you want them to neg you back.

They can't give you FB unless they responded to the NPB process, unless they changed that again.

Also, if yours is the FVF report that gets them NARU, neither can leave FB after that, so neg first, then immediately file FVF.

[twisttolife]

when do I leave negative feedback for them?

Definitely after you file for FVC
Buyer can leave you FB anytime.

If the buyer did not respond to NPB claim, eBay will remove any buyer neg but comment still stays.

BEWARE..If buyer even responds with a period (.), eBay considers that a response, and will not remove a neg...SUCKS!

[twisttolife]

They can't give you FB unless they responded to the NPB process, unless they changed that again.

I have seen it happen recently

Also, if yours is the FVF report that gets them NARU, neither can leave FB after that, so neg first, then immediately file FVF.

True for the NARU, but who cares if they are gone, ha!

As far as I know, if ya neg before filing for FVC, eBay will not remove a potential neg left for seller.

[Elorra]

Unfortunately the lady did respond, she asked again to pay with a check or money order in the reponse--I told her multiple times what to do and this is how she responds to the NPB notice ebay sent out, 3 weeks after I contacted her.

She cant figure out how to pay through paypal without a paypal account. I have told her multiple times. I even made a tutuorial with pictures (I told her you have to click the SIgn Up for a PayPal Account button, even if you do not have an account; this leads you to the place where you can enter your cc info. A little confusing but I explained this with detailed instructions)! I sent her all this info, 3 weeks went by and no response.

I filed the first non payment alert. She responds that she wants to pay by check or money order. The item she bought is digital, and ebay only allows for PayPal payements on digital items. It would take her 60 seconds to read my email and figure out how to pay, but she doesnt want to do it. Instead it is ok to make me waste my time and effort on this. Not to mention money orders and checks are a pain and I dont like to deal with them.

Technically I could send a CD of the e-item, but I would have to get more money from her, make the CD, and frankly, I shouldnt have to. If she would just read. She acts like her time is more valeuable than mine. It is so annoying. I would rather just get my FVF back and send her on her way.

/vent http://www.buildaforum.com/inkforums/img/smilies/grin.gif

[Elorra]

Btw, I should mention, she is a newbie. She only has 1 positive feedback so far.

[twisttolife]

Elorra..I would suggest just filing for your FVF and go on so she can't neg you back.
Deadbeats end up getting NARU'D eventually from the NPB claims..FB doesn't reflect on that.

I understand your frustration! You did give 150% service for no compensation http://www.buildaforum.com/inkforums/img/smilies/sad.gif

[mollieallen]

I've dealt with a couple of people like this who I really feel just did not want to pay. They finally did but all the aggravation is hardly worth it is it?
I take money orders and thank goodness they are few and far between. Money order buyers usually take a long time sending them. I also hold my breath with new buyers, half the time they haven't started their PP process and have to wait a week for that to go through. Maybe this one is legit since she is new and really can't figure out what to do. I feel for you!!

Merry

[queenrob]

I recently had someone purchase a $7.50 item from a ebay store. Didn't hear a word from her for 2 weeks. Then I filed a dispute. On the 7th day she told me she hopes I would understand but she's had a family emergency and I could tell by her great feedback (all 17 of them) that she was a great buyer. She would be mailing out a check in the next few days. I closed the dispute saying I no longer wished to communicate with the buyer. And left the comment that I would now have to wait at least 3 more weeks for the payment and check to clear and I thought 6 weeks was to long to wait for a $7.50 item. Of course during this 2 week family emergency she had won other items..

[mollieallen]

Of course during this 2 week family emergency she had won other items..

Oh yes! Those family emergencies!http://www.buildaforum.com/inkforums/img/smilies/mad.gif

Merry

[twisttolife]

Of course during this 2 week family emergency she had won other items..

I always let them know they were caught in my final commenthttp://www.buildaforum.com/inkforums/img/smilies/tongue.gif

[Floridachickadee]

Of course during this 2 week family emergency she had won other items..

Yeah, a two week one I'd be questioning... but just one week I would give the benefit of the doubt that it could be proxy or snipper bidding.

When I am buying I almost always use a snipe program because having ADHD I often forget that I'm watching an item till it's over and then I realize I would have gotten a great deal had I just remembered to bid! So I set up snipes to bid for me on items I really don't want to miss out on. Also if we did have a family emergency (as does happen routinely in our house with a baby with epilepsy) and I happen to be out of town at the children's hosptial, I can still win my items without even having them in my thoughts at all.
Of course I also pay with paypal so at least once we got home I could make immediate payment and not expect the seller to wait even longer for me to remember to get to the PO and buy/mail a MO...

I don't mind taking MO's since as someone else said, they usually are few and far between and then I don't have to dish out part of my money to PP. I prefer pp so that I can get the item out of my house quicker... but since it's not that often that I get MO's for stuff I don't mind the extra time on those few items. The buyers I've had that have opt'd for MO's have usually done so promptly and gotten them to me in a reasonable time frame. Only ever had one that kept promising to send one and never did.

[queenrob]

I always let them know they were caught in my final comment
I wanted to but I had already used my 500 spaces. I had a lot to say.http://www.buildaforum.com/inkforums/img/smilies/grin.gif

[queenrob]

I don't mind taking MO's
I'll also take MO's however when I don't hear from someone for 2 weeks and than on the final day she could answer the dispute she does. It was just to fishy for me. If she would of paid with paypal right then all would of been fine.

[Floridachickadee]

I wanted to but I had already used my 500 spaces. I had a lot to say.

http://www.buildaforum.com/inkforums/img/smilies/lol.gif I usually do as well! http://www.buildaforum.com/inkforums/img/smilies/grin.gif
Sure wouldn't be the first time I had to go back and rewrite/reword what I want to say in order to make it all fit... They really should limit us with just 500 characters!http://www.buildaforum.com/inkforums/img/smilies/mad.gif

[oldstufftwo]

she's new why even worry about feedback?? Who cares just file for the FVF. You leave a neg she will probably reciprocate. I'd personally just let it go.

[Floridachickadee]

she's new why even worry about feedback?? Who cares just file for the FVF. You leave a neg she will probably reciprocate. I'd personally just let it go.

That's true... And if she has done this a few times already then she will just get NARU'd anyway... chances are it will happen soon too...

[carldc]

I'm about to do the same thing. Within 24 hours, I expect to be able to close 2 disputes with the same buyer and I doubt they'll be making a response. I will be negging (2x) first.

As I read earlier this week, if the buyer doesn't respond at least once to the dispute, they can leave a feedback comment but there won't have a colored circle to the left of it - like mutually withdrawn fb. It will also have a line underneath about having not responded to a dispute. And like mutually withdrawn fb, won't count on the sellers fb rating either way. That's okay by me.

I had one about a year ago where the buyer actually left positive fb before the dispute was opened (It was an attempt to get me to let them off the hook). They never responded to the dispute and some time after it was closed, I got an email from ebay saying something about feedback being removed and I saw their green + was now gone and my score went down one.

In the case I have now, the buyer has an unconfirmed address and can't seem to get it confirmed or get to a po for a mo and asks for 'suggestions' soon after the auction (along with the "I haven't had any problems with other sellers and pay pal..." baloney).

I 'suggest' cash - does that work ok for you? - and don't hear anything back (I would have followed with a regular mo working). A week or so later, when I ask what's happening, they claim to have mailed cash ($60) "didn't you get it??", even though they said they weren't comfortable, but that's what I "told" them to do (this time with the "Oh, I was about to email you to see what happened..." baloney). I told them I'd only suggested carefully consealed cash, forwarded our previous exchange and said that I'd wait a few days to see if their cash happens to appear.

As you would expect, it didn't and I then opened the dispute. A few days later I get an email (not from the dispute console) now saying how they've been out of town - - - guess I'll have to take the loss - - - I'll send a check and you wait for it to clear... (while this appears to be pretty fishy at the least, I don't care for seafood much, so I'm thinking it's really pretty cheesy - and cheese goes better with baloney than fish does!)

I decide to make no response and while my patience had totally run out for this actor, if I got their check by today, I'd have let them off the hook.

Soooo.... If everything stays on course, I'll be leaving 2 well deserved negs, which I'll consider as being 2 slices of fresh baked bread, and enjoy a savory baloney and cheese sandwich this weekend!!

While I don't enjoy leaving negative fb so much, I really don't like letting people off the hook who refuse to play by the rules and think they should be allowed to change them as they see fit.


Regards,

Carl

[carldc]

she's new why even worry about feedback?? Who cares just file for the FVF. You leave a neg she will probably reciprocate. I'd personally just let it go.


For the case discussed here, I'd agree 100%.

Although a year ago I would have suggested working with a newbie to not only educate them on seller costs etc, but also to help give them a positive experience and continue using ebay.

I've talked to more than one person who ran into one snag or another that soured their impression of ebay and stopped using it.

The last time I went above and beyond for a newbie, however, my efforts were rewarded with my most recent neutral - - claiming a part missing and another broken in a lot of junk costume jewelry. Of course there was no warning or chance to make things right. It'll be another month before that falls off my fb profile page - - I'm almost counting the days!

Sometimes I feel torn between trying to not get too thick skined and learning from experience and not making the same mistake twice...

Carl

[wintergirl47]

The last time I went above and beyond for a newbie, however, my efforts were rewarded with my most recent neutral - -

Don't forget folks, many 'newbies' are actually hardened veterans who were kicked off and found a new eBay identity. I've found this out the hard way on more than one occasion. http://www.buildaforum.com/inkforums/img/smilies/mad.gif