PP question & venting [Archive]

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gypsumoon

09-10-2007, 10:54 AM

Here's the vent part.

Sold a DVD on 8/5. Buyer paid with PP. Shipped it via media mail on 8/6, with delivery confirmation.

No feedback from this guy, but that's not uncommon and I thought nothing of it, till two days ago I got an e-mail from him - through the ebay system, which said he'd already e-mailed me once about not receiving it and if he didn't hear back from me ASAP he'd leave negative feedback.

I hate people who threaten that before even attempting to work things out. I double-checked my ebay messages and there was nothing from him. And I know there was nothing from him in my personal e-mail program, where I get copies of everything that comes through ebay.

I checked his delivery confirmation #, and found that the package had been delivered to his address on 8/17. So I very politely wrote him back, apologizing because he felt ignored and explaining that I never got the first e-mail, that of course I would have written back immediately had I gotten it. Then I told him that he should've received an e-mail from PP with his delivery confirmation # when it shipped, and that I'd attach a copy of that e-mail to the bottom of the one I was writing (which I did). I went on to say that I had checked the USPS website and that the package had been delivered to his home on 8/17, and that he should check with family/neighbors to see if someone had accepted it and forgotten to tell him about it. I also said he should check with his local post office/postal carrier to see what light they could shed on the situation.

So - I got another e-mail from him this morning saying that all he knows is that he sent $23 and has nothing to show for it, and what exactly am I going to do for him? He also said that he had filled out a form at the USPS website but all he got was a canned response so it was clear that the USPS would be of no help.

After imagining all the responses I really wanted to make http://www.buildaforum.com/inkforums/img/smilies/mad.gif I wrote back and said that we shipped the package in good faith, that the USPS confirms delivery, and what exactly does he expect us to do? I also said that he needed to check with family/neighbors and then his local PO, as I had already suggested, as they would be far more helpful than an online form. I told him he could check our feedback to see that we take customer service very seriously.

Vent over - question is, will Paypal let him do a chargeback, even though I have the delivery confirmation from the PO?

I'm ready to take a negative over this (it'll only be my second, and the first was a mistake) - I'm not giving him one single dime back. I'll neg him back and move on (he's got 100% fb). I just want to make sure that PP won't refund his $ and leave me in the lurch.

Cindy at Gypsum Moon
http://stores.ebay.com/Gypsum-Moon?refid=store

multipaws

09-10-2007, 11:46 AM

Cindy....If you have the delivery confirmation I don't feel Paypal will refund his money...Since he did receive the package and you have the proof...It will go into a dispute on Paypal, and then you need to take it from there...(show the DC)

MP
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Animals are such agreeable friends--they ask no questions, they pass no criticisms.

multipaws

09-10-2007, 11:52 AM

I should tell you what happened to me not to long ago... I sold a Dog Statue with a marble base....
The buyer received it and claimed the base was broke... I pack extremely well, So I know that it did not get damaged in the mail...Well, he paid $275.00 through PP ... and tried to get his money refunded...Nope, he couldn't! So, I just made amends by giving him a partial refund of $75.00 and blocked him ...

MP
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Animals are such agreeable friends--they ask no questions, they pass no criticisms.

Stone

09-10-2007, 01:27 PM

Cindy,

I have had a few of these characters and it seems that when I call their hand by telling them that I have proof that it in fact was delivered by UPS or FedEx and send them the tracking # again so they can view it then most never get back.

I have had very few that would force the issue and file a dispute with PayPal but when they have and I provide PP with the tracking # then it's always found in my favor.

gypsumoon

09-10-2007, 02:47 PM

Thanks, MP & Stone - I know it only makes sense that PP would side with me, since I have the proof, if it comes to that - but my only other experience with PP chargeback was an international customer who claimed the charge on his CC was unauthorized, and even though I provided PP with all the e-mails between the customer and me, they sided with him. So I wanted confirmation that common sense might rule in this case http://www.buildaforum.com/inkforums/img/smilies/wink.gif

I just can't believe that after I sent him the link to the proof that it had been delivered to his address, he still had the nerve to write back and ask me what I was gonna do for him.

Cindy at Gypsum Moon
http://stores.ebay.com/Gypsum-Moon?refid=store

Stone

09-10-2007, 02:53 PM

that common sense might rule in this case
Oh well that's a whold nuther story http://www.buildaforum.com/inkforums/img/smilies/wink.gif

cjturtle

09-10-2007, 03:11 PM

he still had the nerve to write back and ask me what I was gonna do for him.

Tell him to bend over and you'll give him your foot right up his *&^! http://www.buildaforum.com/inkforums/img/smilies/lol.gif

If only......... sweet dreams.......

I would email him the dc # again and tell him what you told him before and that since it shows delivered there isn't much you can do.

I'm sure you can come up with a much nicer way of putting it. http://www.buildaforum.com/inkforums/img/smilies/wink.gif

Disclaimer: This is id (cjturtle) is not my eBay id. Someone else on eBay already had this id. My eBay id is not even close to this one.

yesanon

09-10-2007, 04:10 PM

OMG, if every seller would imagine hundreds of buyers out in the world with the same/similar item, that they are posting up for sale; and those items are broken chipped cracked stained bumped torn smelly
and undesirable to own what better scam, than to order your exact item in perfect form and then substitute the bad one for a complete refund???

I've thought about this often with rare book sales.

Used items are somewhat tought to describe.
Accuracy ...well,,, I take so many pics of each of my items and do not post all of them.
I am ready to start placing tough to remove ID stickers on all items...so if they try to send another back the sticker will need to be unaltered and in place.
What a heyday for ad copyrighters everywhere!

doublv

09-10-2007, 04:24 PM

gypsumoon

09-10-2007, 04:52 PM

jjhotrocks

09-10-2007, 04:55 PM

gypsumoon

Cindy,

It could go either way. With paypal you really never know. I had the same thing happen with a foreign order when I first started out. It was a newbie and eventually even ebaY kicked them out.

Most recently I had paypal side with me when a customer claimed an authorized charge. The item was sent priority mail to them at their home. More importatntly they had already written to say how much they liked the item. Which I copied and pasted in my response to paypal.

It took about 24 hours for paypal to close the case. Fastest response from them I'd ever seen.

-jj

doublv

09-10-2007, 06:43 PM

How do you think that happened? Anything that can be done to prevent something like that from happening?

I believe they talked the mail carrier into taking the package back. The package was returned aboot two weeks after the chargeback.
I had no idea until the chargeback went through as undelivered.
ViVa

Life is a dream.

sanantonioauctions

09-10-2007, 08:52 PM

If you have the delivery confirmation I don't feel Paypal will refund his money...S

HAHAHA!

All you have to do to get a full refund of any transaction paid from PayEnemy is claim that the goods were not of good quality. PayPal ONLY.. (and I stress ONLY ) protects you against false claims of non-reciept.

ANY OTHER REASON (real or imaginary) will result in the funds being withdrawn. Half the time, you don't even need to return the item. You can return and item of equal weight (such as a bag of sand) and the buyer will be out the whole amount. You don't want to do it often, but what's wrong with the occasional free laptop?

Quote from a recent throwaway PayPal account I had setup (for just this reason)This is what was emailed in response to my inquire on a bogus chargeback. i simply closed the bank account. PayPal is gonna eat this one, not me.

Our efforts to dispute this chargeback have been unsuccessful due to the
buyer claiming that he has made arrangements to have the merchandise
available for pick up or attempted to return the merchandise back to
you. In certain situations and for certain credit card issuers this is
the only information that is required from their customers.

I am deeply sorry for the frustration and inconvenience this matter has
caused you. Sellers form the backbone of our customer base, and we
deeply regret the need to perform any reversal. Please understand that
this chargeback was investigated within the terms of our User Agreement
which you agreed to when you opened your PayPal account. The conditions
of the Seller Protection Policy specifically state that merchandise
disputes are not covered under this policy which is why you were not
covered. At this point, we suggest that you contact the buyer directly
to resolve this issue.

sanantonioauctions

09-10-2007, 09:03 PM

Let me expand a bit..

Last year I sold a Hard Drive Copier, with 2 attachments for drives. The unit will take 3 attachments, but it didn't come with 3. The buyer filed a complaint, saying that it only came with a single attachment. (At least he wasn't greedy and ask for both)

Needless to say, I protested. The buyer even went as far as filing a false police report, which PayPal asked him to file.

I was only saved because PayPal asked him to return the item for a full refund, and he was too greedy to return the item (or another of similar weight.

If he had sent me a 20lb rock, I would have been completely scammed.

twisttolife

09-11-2007, 01:14 AM

Keep checking the eDC at USPS. I had a confirmed delivery that I never did a follow up. The package became undelivered at the USPS site. Buyer won the Pp claim and Pp locked up my account.

How do you think that happened? Anything that can be done to prevent something like that from happening?

Alot of times before PP gets to looking at the DC after a claim is filed, the PO has already used the # again.

Best to copy all of the USPS DC info or do a screen shot now and save.

I did have this happen, and fortunately, I had a copy of the DC info. and the extended USPS details.

biggfredd

09-11-2007, 05:35 AM

my only other experience with PP chargeback was an international customer who claimed the charge on his CC was unauthorized, and even though I provided PP with all the e-mails between the customer and me, they sided with him.
Because you can have a video of the Pope signing and PayEnemy will still refund the buyer. That's the rule.